Question 1

What is the minimum order?

Accepted Answer

1,000 units per design.

Question 2

How does ordering work?

Accepted Answer

Pick a product and choose your size, options, quantity and delivery. Our design studio then opens with your product so you can design it with PakGenie AI or upload artwork. Add it to your cart, check out, and approve the digital proof we email you.

Question 3

Can I order several designs?

Accepted Answer

Yes. Each design is its own item in your cart, with a minimum of 1,000 units per design. You can check out several designs and products together.

Question 4

Can I order now and send artwork later?

Accepted Answer

Yes. On any product page, choose “Add to cart and send artwork later”. We'll prepare your proof once we have your artwork.

Question 5

Is shipping really free?

Accepted Answer

Yes. Standard door-to-door shipping is built into every price you see. Need it faster? Express shipping is available on most products for an extra charge, shown on each product page.

Question 6

How long until my order arrives?

Accepted Answer

With free standard shipping, your order arrives 4–5 weeks after you approve your artwork proof. With express, it arrives in about 2 weeks.

Question 7

Do bigger orders cost less?

Accepted Answer

Yes. The price per unit drops as your quantity goes up. Every product page shows the exact price per unit and total for each quantity.

Question 8

Is there a discount for my first order?

Accepted Answer

Yes. Use code PAKGENIE10 at checkout for 10% off your first order.

Question 9

Are taxes included?

Accepted Answer

Taxes, where they apply, are calculated at checkout based on your delivery address.

Question 10

Do I need a designer?

Accepted Answer

No. Describe the look you want and PakGenie AI creates designs for you in the studio. You can add your logo, text and shapes, or upload finished artwork if you have it.

Question 11

Can I use my own artwork?

Accepted Answer

Yes. After choosing a product, upload your artwork in the design studio, or create a design there with PakGenie AI.

Question 12

What file types can I upload?

Accepted Answer

PNG, JPG, WEBP or SVG files up to 8 MB. High-resolution PNG or SVG files give the sharpest print.

Question 13

Will I see a proof before printing?

Accepted Answer

Yes. We email a digital proof sized to the exact print area. Nothing is printed until you approve it, so there are no surprises.

Question 14

Is your packaging recyclable?

Accepted Answer

Most of our paper packaging uses recyclable stock, PET cups are #1 recyclable, and we offer compostable cups and bowls too. Check each product page for its materials.

Question 15

What can you print on?

Accepted Answer

Cups and sleeves, paper and fabric bags, pouches, boxes, mailers, labels, stickers, cards and signage. Browse all products to see every option.

Question 16

Are your cups and food packaging food-safe?

Accepted Answer

Packaging made for food and drink, like our cups, food containers and bakery boxes, is made from food-safe materials. Each product page lists its materials.

How can we help?

Ordering

Pricing & shipping

Design & artwork

Materials

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