This Shipping Policy explains how PAKGENIE CORP ("PakGenie", "we", "us") delivers your custom printed Products. It is part of our Terms of Service.

1. Where we ship

We currently ship to addresses within the United States only. We are unable to ship to addresses outside the United States.

Because our Products ship in bulk cartons, please provide a street address where someone can receive the delivery. Some orders cannot be delivered to P.O. boxes. If we cannot ship to the address you provided, we will contact you to arrange another address or cancel and refund your order.

2. Delivery time starts when you approve your proof

Every order is custom made. Production begins only after you approve your digital proof, so all delivery times are counted from the day you approve your proof, not the day you place your order. The sooner you approve, the sooner your order arrives.

3. Shipping options

Option Cost Estimated delivery after proof approval
Standard Free, included in the product price 4–5 weeks
Express Additional charge, shown on the product page and at checkout About 2 weeks

Express shipping is available on most Products. The express charge reflects the much higher cost of expedited freight and is shown before you pay.

Delivery times are estimates, not guarantees. They can be affected by factors outside our control, such as carrier delays, weather, holidays and customs or security inspections. Please plan important launches and events with extra time.

4. Order processing

  1. Checkout: you place and pay for your order.
  2. Proof: we prepare a digital proof and send it to you for review.
  3. Approval: you approve the proof or request changes. Production starts when you approve.
  4. Production: your order is printed, finished and quality checked.
  5. Shipping: your order is packed and shipped to your address.

If your order includes several Products or designs, they may be produced and shipped separately and may arrive on different days. There is no extra charge for split shipments.

5. Tracking

When your order ships, we will send you an email with tracking information when available. If you have not received tracking details within the estimated delivery window, please contact us at hello@pakgenie.com.

6. Delivery address

Please double-check your delivery address at checkout. If you need to change it, contact us as soon as possible. We can usually update the address before your order ships. We are not responsible for delays or losses caused by an incorrect or incomplete address provided at checkout. If a shipment is returned to us because of an incorrect address or a refused delivery, re-delivery may require an additional shipping charge.

7. Receiving your order

Please inspect your delivery when it arrives:

  • Count the cartons against the carrier's delivery paperwork.
  • Note any visible damage to cartons on the delivery receipt, if possible, and take photos before unpacking.
  • Check the Products inside as soon as possible.

If anything is damaged, missing or incorrect, contact us at hello@pakgenie.com within 7 days of delivery with your order number and photos. See our Refund & Cancellation Policy for how we resolve these issues.

8. Lost shipments

If tracking shows your order as delivered but you cannot find it, please check with neighbors, building management or your receiving area, and contact us within 7 days of the delivery date. We will work with the carrier to investigate. If a shipment is confirmed lost in transit, we will reprint and reship it or refund you.

9. Taxes

Sales tax, where applicable, is calculated at checkout based on your delivery address.

10. Contact us

Questions about shipping? Email hello@pakgenie.com with your order number.